Emergency refuge accommodation


WAIS Zola refuge is a self contained accommodation with 9 flats, providing safe temporary accommodation for women and their children escaping domestic abuse. Zola refuge offers support, information, advice, signposting for legal and housing services to enable women and their children to live safely and independently.


Zola specialises in supporting women with specific cultural needs from black, Asian and refugee communities.  Zola is skilled and experienced in supporting women with forced marriage and so called honour based violence issues and can also work with some women who have no recourse to public funds.  


Supporting children

Our Children’s Worker provides play sessions and support for children during their stay in refuge as well as information and advice to mothers on childcare issues such as feeding, nutrition, toileting, sleeping and behaviour problems. The Children's Worker also encourages mothers to seek the help available in the community and from other WAIS services. Links are also made with partner agencies across Nottingham offering support to hostels and refuges who do not have their own children’s workers.  


Moving on

Our support also continues when women and families are ready to leave refuge. We put together a tailored package of support that helps women and their children to settle into their new accommodation and their area.



For more information or to make a referral

Referrals can be made via our Helpline or Nottingham City Councils Homelessness Prevention Gateway.  For more information or to find out about available refuge space across the East Midlands, telephone our Helpline on 0808 800 0340, or contact us.




Serenity Dispersed Refuge Accommodation

Where: Ashfield


In addition or our refuge, we also have 6 properties in the Ashfield area where women over the age of 18 can receive the same support as within our refuge. Properties are allocated depending on need and women may be asked to share with another woman if appropriate.


Serenity offers safe accommodation for up to 6 months. Whilst staying in a Serenity property, we offer one to one support as well as helping women to settle into permanent accommodation.


To make a referral

  • Download and complete the referral form
  • Referrals will be dealt with Monday – Friday between 9.30am and 6.00pm
  • For more information or to make enquiries about Serenity,


WAIS contact numbers:
Helpline: 0808 800 0340
Referrals: 0115 947 6490
Office: 0115 947 5257