WAIS have a 24 hour Freephone Helpline for women affected by domestic abuse. We offer advice, information and support on issues such as housing, child protection, immigration, civil and criminal remedies, welfare rights and health.
All our workers are women who are experienced and specially trained to understand domestic abuse and what impact it has on you and your children. Whether bisexual, transgender or heterosexual, we have an expertise in working with women from all backgrounds, including Black, Minority Ethnic and Refugee communities. We also have indepth knowledge in honor based violence, forced marriage, female genital mutilation, unsettled immigration status and no recourse to public funds.
We can find safe accommodation for you and your children if you need it. This can either be in a refuge or another safe place, either nearby or further afield. We can find out about spaces in other refuges throughout the country, including specialist black and minority ethnic refuges, one of which we run.
Our helpline is staffed 24 hours a day, 7 days a week. If the line is busy or your call goes to the answer machine, this means that we are dealing with other calls so please call us again. You can also arrange to come in and see us, or drop in and talk to us face to face between 9am and 8pm Monday to Friday and also during the day at weekends at our base in Nottingham.
Need to use this service?
If you or someone you know needs help or advice, you can call us, in confidence, 24 hours a day on:
0808 800 0340
You can use this number to ask about domestic abuse services local to you – anywhere in Nottinghamshire and beyond. The Helpline is also here for professionals working in partner agencies who may be supporting women and children experiencing domestic abuse. Our helpline answers around 13,000 calls each year.
We also offer a textphone helpline which is open Mon - Fri, 9am - 5pm 0808 800 0341 Type talk and instant interpretation is also available from language line. Call the freephone helpline for more information.
- We take on average 13,000 calls per year
- We provide 312 hours of drop in time for women each quarter
- There are at least 1,600 children amongst the families or women that the helpline support.